Privacy Policy

1. Introduction

Premier & Maple Care Limited (“we”, “our”, “us”) is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Premier & Maple Care Limited, Company No. 16337819, registered at Flat 6 Granby Buildings, 41 Granby Street, Leicester, England, LE1 6EH. For data protection queries, contact us at info@premiermaplecare.com.

3. Information We Collect

We may collect: name, email address, phone number, postal address, health and care-related information (for service users), employment history (for job applicants), and website usage data.

4. How We Use Your Information

We use personal data to: provide care services, respond to enquiries, process job applications, send service updates, comply with legal obligations, and improve our website and services.

5. Legal Basis for Processing

We process data under: consent (for marketing communications), contractual necessity (for service delivery), legal obligation (regulatory compliance), vital interests (emergency health situations), and legitimate interests (business operations and improvement).

6. Data Sharing

We may share data with: healthcare professionals involved in your care, regulatory bodies, our technology service providers, and legal/professional advisors. We never sell your personal data.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected. Care records are retained for 8 years after the last contact. Website enquiries are retained for 2 years. Job applications are retained for 6 months after the vacancy closes.

8. Your Rights

Under UK GDPR, you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, object to processing, and withdraw consent at any time.

9. Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through our cookie consent banner.

10. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, regular security assessments, and staff training.

11. Contact Us

For privacy-related queries: info@premiermaplecare.com or write to Flat 6 Granby Buildings, 41 Granby Street, Leicester, England, LE1 6EH.